Privacy policy

01What we collect

Contact and business details. Names, email addresses, phone numbers, business name, city, and what you tell us when you book a call, fill in a form, or sign an agreement.

Your production material. The footage, audio, photos, logos, scripts and notes you or your team share with us, and the recordings we make at shoots, including the people who appear or speak in them (you, your staff, your guests). This includes transcripts of those recordings.

Your approvals and messages. What you approve or ask to change in the app, and when; the emails and texts we exchange about the work. When you approve something, we record who approved, what, the date and time, and the IP address and browser used, so there is a reliable record for both of us.

Sign-in and app use. Your sign-in to the app and the basic technical details any website receives, such as your IP address, browser type and the pages you open, kept in our hosting provider's logs for security and troubleshooting.

If you connect YouTube. The information described in the section on YouTube below.

Face and voice models. We do not build face or voice models of anyone from recordings, such as a model that can generate your likeness for thumbnails or speak in your voice, unless you ask for it and agree in writing first. If you do, we tell you what it is for and how long we keep it, use it only for your work, and delete it when you ask or our work ends.

We do not knowingly collect information from children under 13. The app and our services are for businesses and adults.

02How we use it

• To plan, film, edit, package and publish your videos, and to show you our work for review.
• To talk with you about the work, scheduling and billing.
• To keep a record of approvals, agreements and messages, so both of us can rely on what was agreed.
• To keep the app secure, fix problems, and back up your material so it is not lost.
• To meet our legal and tax obligations.

We do not sell your personal information, share it for advertising, or use it to build profiles of you. We use your production material only for your work with us and as your agreement allows.

03YouTube and Google data

CreativeRize uses YouTube API Services. If you connect your YouTube channel, you sign in with Google and allow our app to upload videos to your channel and to see your channel's name and id. By connecting, you agree to be bound by the YouTube Terms of Service. Google's own handling of your information is described in the Google Privacy Policy.

What we access and keep.

• Your channel's id and name, read once when you connect, so we post to the right channel and can show you which channel is connected.
• A sign-in key from Google that lets our app upload to that channel without asking for your password. We never see or store your Google password. We keep the key encrypted; only our posting system can unlock it.
• For each video we upload: the YouTube video id, the title, description, tags, thumbnail and settings you approved, and whether the upload succeeded.

What we do not access. We do not read your analytics, viewers, subscribers, comments, messages, earnings or your other videos' private details, and we do not change or delete anything else on your channel.

How we use it. Only to upload and schedule the videos you approved, to set their thumbnails, and to show you and our team the channel and the posts we made. We do not use information from Google for advertising, do not sell it, do not let people read it except as described here, and do not use it to train or improve automated models.

No ads or outside content. No third party serves ads or content in our app, and we do not use information from Google to show you ads.

Sharing. We do not share information we receive from Google with anyone outside CreativeRize, except our hosting and database providers who store it for us under confidentiality, or where the law requires it.

Keeping it fresh. While you are connected, our system checks the connection every few days and reads your channel's name and id again from YouTube, so what we show stays current.

Disconnecting and deleting. We keep the connection only while you want us posting for you. When you press Disconnect on your client page, write to us, or our work together ends, we remove our access with Google and delete the stored sign-in key within 7 days. If you remove our access in your Google account instead, our system notices at its next check, within a few days, and deletes the stored sign-in key then. We keep your channel's name and address on your account so our team can still post for you by hand if you ask, and our own record of what you approved and posted and when; write to us and we delete those too, within 7 days, apart from what we must keep as a record. Disconnecting or deleting data in our app does not delete or change anything on YouTube: videos already published stay on your channel unless you remove them there.

Taking back access. You can remove our access at any time with Disconnect on your client page, on your Google account permissions page (also at Google's security settings), or by writing to team@creativerize.com. Removing access stops all uploads straight away.

Limited Use. CreativeRize's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

04Who helps us handle it

Our editors and designers make every video. To run the service we use trusted outside providers that handle information for us, only to provide their service to us, under contracts that require them to keep it confidential and secure:

• Hosting and database: the app and its database and file storage run on cloud providers in the United States.
• Review and file transfer: a video review platform where you watch and comment on cuts, and file storage for large media.
• Email and calendar: providers that send our emails, record whether they were delivered, and run our booking calendar.
• Transcription and writing tools: automated services that turn recordings into text and help our team organise notes, plans and drafts. We send them only what the task needs, and we choose settings that stop them keeping it or learning from it wherever the provider offers that choice.
• Backups: encrypted backups on our own office storage and with a backup provider, so your material is not lost.
• Payments and accounting: services that handle invoices and payments.

Information you shared with us through Google (your YouTube connection) is stored only with our hosting and database providers. It is never sent to the transcription and writing tools.

We may also share information when the law requires it, to protect our rights or someone's safety, or with a buyer if our business is sold, in which case this policy keeps applying to it. You can ask us for the current list of the providers we use at team@creativerize.com.

05Cookies

The app uses only the cookies it needs to keep you signed in and secure, and your browser may remember small settings such as light or dark mode. We do not use advertising or tracking cookies, and we do not run third-party analytics. Our website loads its fonts from Google Fonts and plays any videos from YouTube's privacy-enhanced mode, so those services see your IP address when the page loads. Because we do not track you across sites, we do not change anything in response to a browser's "Do Not Track" signal.

06How long we keep it

• YouTube sign-in key: checked every few days while you are connected; deleted within 7 days after you disconnect, ask us, or our work ends, and at our next check if you remove access in your Google account.
• Production material and finished videos: for as long as we work together, and then as your agreement says, so you can collect your files. After that we delete them, apart from published work you allowed us to show.
• Approvals, agreements, invoices and messages about the work: for as long as we may need them as a record or for tax and legal reasons, usually seven years.
• Hosting logs and backups: for a short, rolling period; backups are kept up to 30 days and then replaced, so deleted information leaves our backups within 30 days.

07How we protect it

Access to the app is by personal sign-in, and only the team members working on your account can see your material; our team uses two-step sign-in. Stored YouTube sign-in keys are encrypted. Information travels over encrypted connections, and each client can see only their own material. No system is perfectly secure, so if something ever goes wrong that affects your information, we will tell you and the authorities as the law requires.

08Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, give you a copy, or delete it. Write to team@creativerize.com from the address we know you by, and we will answer within 30 days. We may keep what we must keep by law or as a record of what was agreed, and we will tell you if so.

Depending on where you live, privacy laws may give you more rights. We honour them, and we will never treat you differently for using them.

09Changes to this policy

If we change this policy, we update the date at the top. If a change affects how we use information we already have, especially information from Google, we will tell you and ask for your consent where the law or Google's rules require it, before it takes effect.

10Contact

Creative Fux LLC, doing business as CreativeRize, Phoenix, Arizona. Email team@creativerize.com for any privacy question or request.