Terms of service

01What the app is for

We produce YouTube videos for our clients: long-form episodes, Shorts, thumbnails, titles and descriptions. The app is where you share material with us, review and approve our work, and, if you choose, connect your YouTube channel so we can publish what you approved.

The app is for our clients, the people they invite, and our team. It is not a self-serve video tool, and we may change, add or remove features as the service grows.

02Your access

We send you a personal link or sign-in for your client page. Keep it to yourself and the people you choose to invite; anything done with your sign-in counts as done by you. Tell us right away at team@creativerize.com if you think someone else has it, and we will close it and send a new one.

You must be at least 18 and able to act for your business.

03Approvals count

When you press Approve on a cut, a thumbnail, a title or a posting plan, or approve it in writing by email or text, you are telling us it is ready to go as shown. We treat that as your signature on that item and keep a dated record of it (who approved, what, and when) for both of us.

You can ask for changes before you approve. Once a video is published, changes on YouTube may be limited, so please check names, numbers, offers and claims before you approve.

04Connecting your YouTube channel

If you connect your channel, you sign in with the Google account that owns or manages it and allow CreativeRize to upload videos to it and to see the channel's name and id. By connecting, you:

• authorize us to upload, schedule and publish on that channel the videos you approved, with the title, description, tags, thumbnail and settings you approved;
• confirm you have the right to give us that access for the channel;
• agree to the YouTube Terms of Service, which apply to everything posted on YouTube, and note that Google's handling of your data is covered by the Google Privacy Policy.

We publish only what you approved. We do not delete or edit your other videos, and we do not change your channel's settings.

You can disconnect at any time: press Disconnect on your client page, remove CreativeRize in your Google account permissions, or ask us at team@creativerize.com. When our work together ends, we disconnect the channel ourselves. What we store and how we delete it is in our privacy policy.

05Your channel and YouTube's rules

Your channel stays yours, and so does the responsibility for it under YouTube's rules. Before we post, you tell us, and we set on each upload:

• Audience. Whether the video is made for kids. YouTube and US law require this to be set correctly. Unless you tell us otherwise, we mark business videos as not made for kids.
• Altered or synthetic content. Whether the video contains realistic altered or generated people, places or events that viewers could mistake for real. We tell you when our edit adds anything like that, and we set YouTube's disclosure when it applies.
• Paid promotion. Whether the video includes a sponsorship, a paid product placement or an endorsement. If it does, we mark it on YouTube and keep a clear disclosure in the video and description, as the FTC requires.

We follow what you tell us. If we think a setting is wrong, we will say so before posting. We may decline to post something we believe breaks the law or YouTube's rules, and we will tell you why.

06Your material and our licence to use it

You keep ownership of everything you give us: footage, recordings, photos, logos, brand material and your channel. You give us permission to use it only to produce, publish and report on your videos, and as your agreement allows.

You confirm that you have the rights to what you give us, including permission from anyone who appears or speaks in it (guests, staff, customers) and licences for any music, footage or images you supply.

07Who owns the finished videos

Once a video is paid for under your agreement, the finished video, its thumbnail and its title and description are yours to use as you like. We keep our own tools, templates, presets, methods and know-how, and anything we made before or outside your work.

Music, stock footage, fonts and effects we add come under their own licences, which we hold or arrange for use on your channel. Some of them stay licensed rather than owned; we will tell you if a licence limits where a video can be used.

Unless you tell us no in writing, we may show short excerpts of finished, published work in our portfolio.

08Copyright claims and strikes

If YouTube shows a copyright claim, a strike or a policy warning on a video we posted, tell us and we will help sort it out: we check the licence for anything we added, and we can file a dispute or counter-notice with you where it is justified. Only the channel owner can file a counter-notice, so we prepare it and you send it.

If a claim comes from something we added without the right licence, fixing it is on us. If it comes from material you supplied, it is on you.

09How we work and who helps us

Our editors and designers make every video. To run the service we use trusted outside services, such as cloud hosting, file storage and review tools, email, and automated tools that help us transcribe and organise recordings. They handle your material only to provide their service to us, under confidentiality and security terms. The full list of what we use and why is in our privacy policy.

10Fair use of the app

Please do not try to get into parts of the app or other clients' material you were not given, interfere with how it runs, upload anything unlawful or harmful, or use it to send spam. We may pause access that puts the app, our team or other clients at risk, and we will tell you why.

11Confidentiality

We keep your unpublished videos, recordings, plans and business information confidential and share them only with our team and the service providers who need them to do the work. You keep our pricing, our methods and anything we mark as confidential to yourself.

12When our work together ends

Either of us can end your use of the app as your agreement allows. When it ends we disconnect your YouTube channel and delete the stored connection, close your client page, and give you a way to collect your finished videos and files. We keep records we must keep, such as approvals and invoices, as described in our privacy policy.

13What we promise and what we cannot

We do the work with care and skill. We cannot promise views, subscribers, leads or sales, and we cannot control YouTube or Google, including their rules, recommendations, outages, claims or decisions about your channel.

Apart from what your agreement and these terms say, the app is provided as it is, without other promises, to the extent the law allows.

14Limits on liability

To the extent the law allows, neither of us is responsible to the other for indirect or consequential losses, such as lost profits or lost data, and our total responsibility for any claim about the app is limited to what you paid us in the three months before the claim. Nothing here limits responsibility that the law does not allow to be limited.

Each of us covers the other against claims from third parties caused by our own material or our own breach: you for material you supplied, us for material we added.

15Law and disputes

Arizona law governs these terms. If something goes wrong, write to us first and we will try to fix it together. If we cannot, disputes go to the state or federal courts in Maricopa County, Arizona, unless your agreement says otherwise.

16Changes to these terms

We may update these terms. The date at the top always shows the current version. If a change matters to how we use your channel or your data, we will tell you before it takes effect, and continuing to use the app afterwards means you accept it.

17Contact

Creative Fux LLC, doing business as CreativeRize, Phoenix, Arizona. Email team@creativerize.com.